AI for Your Customer Support Teams
What AI is good for today are three kinds of tasks: predictions, automations, and classifications. AI can predict outcomes based on what has happened in similar past circumstances; AI can automate some repetitive tasks based on observations of past processes; and AI can classify items based on past identifications of similar data. While all of the skills can help your customer experience team, AI isn’t nearly ready to outright replace your entire CS department.
That's where The PAC Framework for Customer Support Teams eBook comes in. The PAC Framework is an exercise for identifying prediction, automation, and classification tasks that AI can perform in your organization. At Talla, we've adapted this framework specifically to address the needs of Customer Support teams, so you can find the best possible role for AI at your company, and the best possible AI solution for your CS teams.
The eBook examines the following AI use cases:
Predicting Support Levels for Customer Inquiries
Automating Monotonous Ticketing Tasks
Classifying Duplicate Knowledge Base Content